For custom designs, once you have approved the sample and are ready to move forward with production, we require a deposit of 35% of the total invoice. The remaining balance will be due upon receipt.
Within an agreed upon timeframe after our initial consultation meeting, we will have a sample for you to preview via email or via scheduled meeting (if you would like to see the sample in person). In some cases, we will create more than one sample for you to preview. Your sample(s) will include pricing so that if needed, we can make adjustments to the sample in order to meet your budget. Because we place a significant amount of importance on ensuring that the final product is exactly what you had envisioned, we do not charge extra for revision proofs if you would like to make changes.
During our initial meeting we will meet with you at a location of your choice to discuss your ideas and the concept you had in mind for your invitation, cards or other stationery. We are available to meet with clients face to face anywhere in the Arizona but also available to meet with clients based anywhere in the United States via phone, Skype or FaceTime. This meeting will generally last for one hour or more just depending on where the conversation takes us.
For this meeting, be sure to gather color swatches, magazine clippings, pictures, fonts or anything that can help bring your vision to life. We will take a lot of notes regarding your budget, your likes and dislikes and your timeline so that at the conclusion of our meeting we can begin creating samples for you to preview.
Once you have approved the sample and made your deposit, we will work with you on a timeline to ensure your finished products can be delivered to you on time. Production time can vary based on the complexity of your design and number of pieces included in your order. However, please rest assured that we will work to meet whatever deadline you are working within. We will make it happen!
Once your product has been produced and is ready for shipping or in person delivery, we will take the utmost care to ensure your finished product arrives in optimal condition. We will provide you with confirmation of shipping so that you know when your products will arrive and / or we will deliver them to you in person.